Managing Director, Head of Digital, Customer Experience & Ecosystems for Consumer Business,DBS Bank (Hong Kong) Limited
Maggie is currently Managing Director, Head of Digital, Customer Experience & Ecosystems for Consumer Business at DBS Bank (Hong Kong) Limited, driving the digital & CX agenda and monetarizing the investment on digital & CX transformation. She also leads the ecosystem strategy and development as the engine for business growth. Driven, strategic and forward-thinking leader with more than 20 years’ experience in marketing, business development and digital business with multiple geographic experience including US, Singapore, Hong Kong and China. Maggie has proven capability to formulate, drive robust strategy and build market first digital capabilities including internet banking, mobile banking app, Apple watch app, NFC mobile wallet and AI enabled chatbot among many others.
Maggie holds a master’s degree in Information Technology, Macquarie University and a bachelor’s degree in Social Sciences, University of Hong Kong. Her diverse experience deepens her powerful talk “Prepared for Future Compatible” under Future of Work session.
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